Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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Resolved! O2 recycle invalid voucher code error

I'm trying to claim the "Extra £150" 02 recycle offer as I've just got the new Galaxy S21 Ultra but I'm getting an invalid voucher code error when inputting my order number.Is there a trick to inputting it? I've tried a combination of using be the wh...

About order

I ordered 14 pro max yesterday and was told it would be delivered today buy i got message that your sim is on your way. Is sim an phone delivered separately or was order not done properly? Confused

Od by Level 1: Joiner
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Resolved! Help abroad…

I’ve just arrived in Morocco today from UK. I already have the travel ‘bolt on’, which says it will cost me £6 per day for all the data I need with a £51.50 spending cap. I’ve only been here less than 24th and just been told I’ve reached my monthly £...

Resolved! My order

Hi, I placed an order with you on Monday and it is now Thursday and I haven’t had a follow up email from you, I was just wondering if you had any updates. thank you

Resolved! Scam? Data Breach?

You- 11:31 AMI have had 3 calls from 03333446987 claiming to be from O2. They seem to have a lot of details about my account. "Daniel" is trying to sell me an IPad. He is very pushy. This number is registered as a scam on "Who Called Me" website. Hav...

NotHappy1 by Level 1: Joiner
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Resolved! O2 service in CH1, problems for months

Poor to non-existent O2 signal issues continue in Chester CH1, bad signal, terrible noisy line which nobody can hear you, limited or no internet.. appalling service..It has been like this for two months, many registered complaints and they can't or d...

Stuart8 by Level 1: Joiner
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Resolved! Pac Problems

Hi, I am hoping someone can help. I transferred my number from Three and this was so say completed yesterday. My 02 sim is not working in my phone, although the phone accepts the sim. My old three sim still works as normal. I can’t make or receive ca...

Dinkydoo by Level 1: Joiner
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Resolved! Re: can’t upgrade

HiThe website upgrade function doesn’t work. No one answers the phone or chat function. Any ideas how I can actually speak to someone?!

Amarchie by Level 1: Joiner
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Primary and personal number

I have just changed to o2 from EE. Initially pac code did not import correctly and have been paying for duplicate contract. Been advised this now done correctly but I have a primary and personal line. Personal is with O2 and primary says no network b...