Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 157191 Views
  • 147 replies
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Resolved! Abroad

Hi there I am wondering if you can help me, I am travelling abroad next week and want to be able to make sure I can make and receive calls because last year even though I had my bundle I wasn't able to make any calls or text messages and wasn't able ...

Staceym3 by Level 1: Joiner
  • 926 Views
  • 1 replies
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Resolved! Got caught by a text scam

Can someone please set my mind at rest. I’ve just had my bill and noticed a 65p surcharge over my plan. When I checked I realised I had replied STOP from what I thought was a legitimate company. I didn’t realise it was a scam. Have I compromised my p...

Hoggymum by Level 1: Joiner
  • 535 Views
  • 3 replies
  • 0 kudos

USA roaming failure

I’m in the US now and my £6 02 Travel is not working so I cannot use my data, calls or texts. I’m solely relying on my hosts WiFi to use WhatsApp. Within my first 18 hrs here I racked over £50 in charges despite setting my the Travel Bolt on with the...

BigAl65 by Level 1: Joiner
  • 477 Views
  • 2 replies
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Resolved! Can't Activate Amazon Prime Extra

Hi, I click the link to activate my amazon prime extra for 6 months, but it says "activation error" and to please contact customer support. I tried today to cancel my current prime membership and activate it (has 5 days left but is cancelled) - but I...

Resolved! Travel charges

I'm currently in Greece but am being charged as though I am in Turkey. What can I do to prevent this?

PennyH by Level 1: Joiner
  • 367 Views
  • 3 replies
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Resolved! Jamaica option

I will be in Jamaica for 2 weeks.I can get the O2 travel for £6 a day OR a zone 2 data roaming bolt on.What is the difference and which option is best?

Louipizza by Level 1: Joiner
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  • 5 replies
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Free gifts

So I upgraded my phone and package and haven't even paid my first bill yet and now there's an offer with Samsung s23 ultra where you get free ear buds.How and would I go about getting this sorted please