I sure did. According to UK Mail, a phone sent to me had one failed attempted delivery, and then the UK Mail tracking showed as delivered and signed for by a complete stranger on January 2. Needless to say, that phone was NEVER delivered to me-I never saw it. I had several useless chats with gurus and customer services, and was given mostly conflicting advice and information each time! UK Mail never responded to any of my requests for help, and I was left in limbo. I was told on one occasion I would have to pay to terminate the contract in order to get a replacement ( there is a 14 day cooling off period anyway!!). Customer services told me on January 3 that they would have to get the phone back before I could re-order and on the next day that I was having a new phone sent again!! On January 4 time I checked I found that they had received the phone back-and another was on the way lol! On January 5. a lady chased up UK mail saying that they had delivered to my neighbour! This was at the same time they had already got the phone back anyway. On January 6, another on line Guru actually said a replacement phone was being delivered that day and not to worry. Clearly knowing this was untrue I finally discovered they'd terminated the contract anyway. The recommendation was go and buy from the 02 store lol! A really annoying thing is that if you do not have a mobile phone, you cannot change your email address-I had lost my original phone the week before! So because of this you can't order to collect from store. A complete farce! At least I got £25 compensation which is something. The moral of all this-NEVER order on line-go to a store and buy one! UK Mail are useless and nobody at 02 has a clue!
