on 28-12-2012 20:32
on 28-12-2012 20:32
I bought a Torch 9800 from O2 last year and am now trying to use it in Turkey during my holiday. The phone works with local simcard, connects to the internet but I can not use apps such as facebook. I contacted to local customer service and was suggested that I need to cancel my BIS account which was registired to O2 initially. I contacted O2 twice and they told me that I need to contact blackberry since they can not log in blackberry system? However, blackberry says that O2 needs to delete BIS registration.
I found this web-site https://bis.eu.blackberry.com/html?brand=o2mailuk to log in my bis account but I can not remember my password. Since I erased all the content of my phone before putting the local sim card in, I can not receive my password. Please help me to cancel my current BIS account, and register again with my local sim card. I am the owner of phone. Thanks a lot
on 29-12-2012 12:36
on 29-12-2012 12:36
on 29-12-2012 12:54
on 29-12-2012 12:54
on 02-01-2013 18:32
on 02-01-2013 18:32
Please ignore my question if you already have done so, but have you used the BB Desktop Software to upgrade the software and save/back up your data, before you went abroad? If yes, can you not transfer the backed up data back into your phone? Just a thought....