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Level 1: Joiner
Posts: 1
Registered: ‎02-01-2017
Accepted Solution

Phone Stop - how to cancel phone agreement

Contacted by "Phone Stop", part of Carphone Warehouse to renew my mobile contract.

How did they get my number "from O2" thats my mobile network.

Made verbal agreement for monthly charge.

Now want to cancel it as it's a bad deal. But can't get through to Phone Stop, continuous loop.

Carphone Warehouse put the phone down on me twicde when I said "unauthorised data sharing"

O2 say there's nothing they can do.

ALL 3 COMPANIES ARE PART OF THE SAME GROUP - SO THEY ARE GIVING ME THE RUN AROUND.

What can I do - your advice please.

Posts: 48,170
Topics: 558
Registered: ‎14-01-2013

Re: Phone Stop - how to cancel phone agreement

[ Edited ]
Posts: 72,946
Topics: 467
Solutions: 8,140
Registered: ‎04-04-2012

Re: Phone Stop - how to cancel phone agreement

Make a complaint with o2 if you like https://www.o2.co.uk/how-to-complain
but your agreement is with Phone Stop so it's them you really need to contact.
Try CAB for help if you can't get through to them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 5,905
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Registered: ‎17-03-2015

Re: Phone Stop - how to cancel phone agreement

We always advise never to upgrade from a cold call

iPhone 7 Plus 32GB Matte Black
Posts: 56,426
Registered: ‎04-01-2009

Re: Phone Stop - how to cancel phone agreement

O2 share your data with all their trusted partners which you agreed to,maybe unknowingly, when you signed up for the original contract.

Personally I think it's wrong but by all means get some advice from CAB so you know what your rights are. You have 14 days to cancel unless you've been put on a business contract whereby your options would be limited. 

Posts: 5,905
Topics: 79
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Registered: ‎17-03-2015

Re: Phone Stop - how to cancel phone agreement

Are your marketing preferences set to off?

iPhone 7 Plus 32GB Matte Black