Help New Nokia Lumix 520 PROBLEM Not responding

[Susan1942]

I have a new phone Nokia Lumix 520 since 9th November  This is the first touch phone I have had.  Tonight I called my Son on his mobile it went to message and I didn't want to do so but call back.  When I pressed the end call button nothing happened I kept trying to do so,  After some time a voice said message time up,

Nothing about the phone worked after this.  It had a letter H beside the Wifi sign.  When I try to put it toi put the powerit shows the picture I have  but it will not scroll down, 

I used the talk via message on the o2 site and had contact with 2 different people He then said take out the battery and put it back in.  I am not sure exactly how the back comes off and I was scared to try in case I damaged.  He then said you will need to send it back for repair,  I was in the Harrogate shop having made an appointment with a Guru who help me

The phone has just rung and it is a call but I can't access it as it is stuck on the slide down screen.  I also know that email and text are coming in  Do you think it is locked in some way,? I would appreciate it if you could help me in any way!  This is the first time I have used this site so thanks to anyone who could help me, 

Sue

[Susan1942 · Accepted solution]

I goggled how to take the back off I have done this taking the battery out and put it back in.  I switching it on as there was nothing happening I plugged in to charge The o2 sign came on and now there is a white rectangular white box There is a flashing plug with an arrow pointing upwards.  There is a little small area showing red .  I know that there are email or texts coming in as I hear it  It is now working and the problem said critically low.  Many thanks and as I am a very much silver surfer I am delighted

So much for o2 send it for repair. 

Thanks again.

Sue

[MI5]

Sounds like the battery was discharged too much. Keep it topped up on the charger when you are not using it and you should be fine.