Solved: wifi calling not kicking in on new phone

molliecollie10 · ‎29-07-2020

I ve received new phone and new sim .All happy but cant get WiFi calling.Help needed

MI5 · ‎29-07-2020

@molliecollie10

You ned to use your old sim in new phone or do a sim swap Guide: Sim Swap: a mini guide 2017 update

Get that working first.

Edit:

If this is a new contract to O2 you need to call to activate the sim.

Numbers here Guide: Coronavirus Community Help and Support

and help on wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

molliecollie10 · ‎29-07-2020

there s also a message saying SIM1 not provisioned

MI5 · ‎29-07-2020

@molliecollie10

You ned to use your old sim in new phone or do a sim swap Guide: Sim Swap: a mini guide 2017 update

Get that working first.

Edit:

If this is a new contract to O2 you need to call to activate the sim.

Numbers here Guide: Coronavirus Community Help and Support

and help on wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎30-07-2020

Hey there @molliecollie10 , let us know if you need any further help with this or if you're all good now with the next steps provided above by @MI5

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