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where's my delivery

melszy
Level 1: Joiner
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Ordered a pair of airpods friday 1st june. got told it should be delivered within 3 working days by Royal Mail. 2 days letter i receive a text from UKmail saying it should be delivered on the monday. On the monday, no sign of them. I click the tracking link it says 'delayed'. So i rearranged it for the tuesday. On the tuesday it still says delayed. I have contacted both O2 and UK mail. Both telling me to contact the other person, or another line. It has now been over a week. Anyone know if theres a way to get them soon as so far they are apparently still in a depot on the other side of the country?

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MI5
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Hi @melszy

It is O2's respomsibility to ensure you get these so get back onto customer services and don't be fobbed off with excuses.

You should not have to be chasing the courier - it is for O2 to do.

Make sure you call though and not use live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Hi @melszy

It is O2's respomsibility to ensure you get these so get back onto customer services and don't be fobbed off with excuses.

You should not have to be chasing the courier - it is for O2 to do.

Make sure you call though and not use live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Tsidkenu1es
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Hi Wave @melszy and Welcome to O2 Community Forum...!  Frustrations are a pain...!!!

This is what we have been talking about here https://community.o2.co.uk/t5/Other-Products-and-Services/UK-Mail-Delivery-Service/m-p/1130188#M3095...

Don't worry and be happy... Bouncy

One Family * One Community * One Love * One Purpose
*************** UNITED ONE WORLD ***************
***** LOVE***********PEACE************JOY*******
* The Future Is In Our Hearts Our Minds And Our Souls *
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EmilieT
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Hi @melszy, has there been any update on your airpods delivery since you last posted? 

 

Welcome to the forum slight_smile

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melszy
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All I’ve been told is that the back office has been emailed, but no one has got back to me.
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gmarkj
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Keep pestering o2.
Only they know if/when it gets despatched.
My guess would be out of stock - unlike some other on-line retailers, o2 do not have a live stock system...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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