what happened to my order not to receive email when it will be delivered to me

[ionutitalia]

what happened to my order not to receive email when it will be delivered to me

[Cleoriff]

Hi @ionutitalia 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[ionutitalia]

Hello, please tell me what's going on because some time ago I ordered Samsung book flex 2. I paid £ 420, then my money was given back. And a few minutes ago I was withdrawn and the sum of £ 420

[MI5]

@ionutitalia 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.