@Peter712
If it's an O2 to O2 change you need a migration.
If coming from another network you need to port in.
Guide: Migration & porting into O2
Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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