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using mobile from abroad

Caroline9
Level 1: Joiner
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My son has just landed in USA. We went into our local O2 shop a couple of weeks ago and set up his phone for use in USA. We understood it was active and we would need to deactivate it on his return. On arrival this evening he has received warnings from 02 of charges (high charges). I was hoping to speak on live chat but there is no 24hour phone service operating and I can not find a live chat besides Aura (who can not help). Is there a service available this late? 00:45

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Bambino
Level 78: King of Kings
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@Caroline9 No late night customer service, I'm afraid. Best for you to try at 8 am.

Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19891 Posts
  • 961 Topics
  • 2850 Solutions
Registered:

@Caroline9 No late night customer service, I'm afraid. Best for you to try at 8 am.

Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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