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PeterKemp · ‎09-10-2019

Can anyone help with this. I just found out that my wife has been receiving unsolicited ‘prize’ texts for months from two numbers 88227 and 88101. Turns out these are premium nos and just receiving texts - even tho you didn’t ask for them - costs. Total is about £25 per month and it’s been going on for ages. Anyone know how to block these numbers. There’s no block option in the texts. Thanks

MI5 · ‎09-10-2019

@PeterKemp

Help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here www.payforitsucks.co.uk

You also need to ask customer service to bloack all charge to mobile billing on the account Guide: Tips to avoid unexpected charges on your bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-10-2019

@PeterKemp

Help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here www.payforitsucks.co.uk

You also need to ask customer service to bloack all charge to mobile billing on the account Guide: Tips to avoid unexpected charges on your bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎09-10-2019

Hi there @PeterKemp

Make sure you get your wife's money back.

These despicable scum need to be stopped.

Make sure (as advised) you get a block on

premium numbers and direct to bill bars

put on your wife's account.

Best wishes and Good Luck

follow guides and may be take some time

but get your money back...TallTrees

HAPPINESS IS BEE SHAPED

EmilieT · ‎10-10-2019

Good morning @PeterKemp, the info above should help you get this sorted but if you have any other questions, please give us a shout

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