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unsolicited paid texts/ theft

ela
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Hi, I got my bill and it shows that I have been changed for the unsolicited data/information sent to me, at the cost of £3.75. I did not request this and I treat this as a theft. Where can I report this? And most important - how can I protect myself against such charges in the future.

Thank you.

Message 1 of 15
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Chrissie2268
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03333137900

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Chrissie2268
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Called the number and no one available so you have to leave a message with details and they aim to get back 48 hours !
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MI5
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@Chrissie2268 wrote:

03333137900


https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapid=13408209

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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ela
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Hi Chrissie,

Follow the link above and you'll find an email address to the company. I would be distrustful to call them. I wrote an email, they investigated and promised to give me money back. Plus, I requested to remove me from their data base immediately- otherwise, we could have this problem again. It's not just the money, but the fact that they can charge you whenever they need funds. Good luck!

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ela
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Got the check for £4.50 (£3.75 + 20%) from the company today and their written confirmation that they had removed me from their data base.

Thank you for all advice.

Message 15 of 15
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