on 01-04-2020 17:54
hi all
im trying to unlock my phone ive used the online form didnt hear anything back
ive tried ringing but due to the current circumstance all calls are for prioty problems only not unlocking
so yesterday a couple of weeks later i decided to register on the o2 app.
i managed to set it up but havent recievd an email to confirm my email tried sending several times.
anyway i finally go onto the unlock request bit only to receive a message shortly after saying "cannot unlatch the device we have sent you an email to explain why"
i havent recieved any emails from o2 i am receiving them from other places so its working.
any advice please need this phone unlocked asap please
on 01-04-2020 18:20
on 01-04-2020 18:25
on 01-04-2020 18:25
Check your spam for emails and unlocking guide gere Guide: Unlocking an O2 phone to use a different SIM card
on 01-04-2020 18:51
there nothing in junk email, and ive tried another sim card in it
on 01-04-2020 18:57
on 01-04-2020 18:57
Probably running slow like everything else.
Submit the form again @cxn000
on 01-04-2020 19:07
i have resubmitted the form again received the same message about 30 mins later, still no email
on 01-04-2020 19:13
on 01-04-2020 19:13
on 01-04-2020 19:36
on 01-04-2020 19:36
on 01-04-2020 19:40
sign in to my o2
unlock my device
select other
enter imei
press unlock this device
on 01-04-2020 19:41
on 01-04-2020 19:41
OK, does the IMEI match the phone?