on 08-01-2019 15:08
Bit of a weird one.. I've lost my voice due to a illness (i literally squeek) I'm currently bed bound but I need to call o2 to make a insurance claim on one of my devices how would i go about this? Live chat told me they can't help me and I must ring
on 08-01-2019 15:24
@evelx Sorry to hear you're ill. I find it absolutely astounding that Live Chat have told you they cannot help. That's appalling. The only thing I can think of is for you to get someone to call on your behalf, but you will need to be present. You'll have to speak as best you can just to verify who you are and then let whoever is speaking for you take over. Hope you're able to get this sorted.
on 08-01-2019 15:49