txtNation unwanted charges

[Anonymous]

Hi

My wifes phone has been getting charged £4.50 for game downloads that she has not made. This is from a service that she has not signed up for

She has reported this but to no effect. Anyone know how I can stop/block this from happening?

Thanks Karl...

[Cleoriff · Accepted solution]

Hi @Anonymous Look at the advice in this thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

[jonsie]

Help and information here

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...

[Cleoriff]

More information about TxtNation here https://clients.txtnation.com/hc/en-us/articles/218718268-Customer-Care-Common-FAQ-s

[Martin-O2]

If you follow the above advice @Anonymous you should be fine but please do let us know if you have any further questions.