suspicious call

[Miiilena]

Hi everyone!

Has any of you ever had a call from 02825022907?

They claim to be O2, offered an upgrade to what I pay for but I just didn't feel right about it. The guy called from South Africa and send me text messages with auth codes, confirmed to me what phone numbers my last calls were directed to but didn't have my name, email, house address nor DOB.

I felt a bit uncomfortable so I tried to end the call by saying I was gonna do some research, he insisted by saying the offer to this upgrade is only available over the phone to agree to it today.

I kept on saying I didn't want to anymore, especially when on Google this phone number is rated negatively and is not verified.

Potential scam? Only shared my name, they don't have any other of my details.

If any of you has had a similar experience, please share

I tried to get through to customer service on webchat, but the BOT doesn't seem to be understanding my question about the call and won't connect me to any operator.

Thanks x

[Bambino · Accepted solution]

@Miiilena 

It's a well known scam
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[Miiilena]

Thanks for your fast reply, @Bambino I appreciate that.

Have a good evening x

[soit]

Suspicious call - received 18/06/2022 12:44 from 02825022907 (your entry dated **Personal info**22) claimed to be from Manchester, call log shows Ballymena NI. WHY in nearly a month has this outfit NOT been shut down?? I trust O2 less now. Answers re progress welcomed, I am fed up wasting my time with scammers. 

[MI5]

@soit 

How do you suggest O2 shut them down when they are untraceable and regularly change the numbers they spoof?

Maybe your question should be to the Police and as to why they haven't been arrested yet?