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stolen phone replacement

Marcos1973
Level 1: Joiner
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My phone got stolen and my new phone arrived today but the screen is full of scratches. My phone was new, no scratches whatsoever and I have to pay £90 for a scratched phone? Is there anything I can do? 

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madasaf1sh
Level 56: Guvnor
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Registered:

@Marcos1973 

 

Your replacement phone is never guaranteed to be a new phone, but it shouldn't come covered in scratches... 

 

You best bet is to contact o2 on Social Media, and they should be able to help

 

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3773 Posts
  • 27 Topics
  • 896 Solutions
Registered:

@Marcos1973 

 

Your replacement phone is never guaranteed to be a new phone, but it shouldn't come covered in scratches... 

 

You best bet is to contact o2 on Social Media, and they should be able to help

 

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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