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status.o2.co.uk - NEW FUNCTION

Anonymous
Not applicable

on ‎30-03-2015 18:22

on ‎30-03-2015 18:22

How many times do we hear people say that the status checker at status.o2.co.uk is hopelessly wrong?

Well o2 have listened. If you enter in a postcode and the signal you are getting is not what the status checkers says, click on the blue I DISAGREE button and tell o2!

It's new today folks. .....
Message 1 of 20
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MI5
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on ‎30-03-2015 18:24

on ‎30-03-2015 18:24

I saw the button which is a great idea but only if someone takes any notice of the button presses......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎30-03-2015 18:25

on ‎30-03-2015 18:25

@Anonymous wrote:
How many times do we hear people say that the status checker at status.o2.co.uk is hopelessly wrong?

Well o2 have listened. If you enter in a postcode and the signal you are getting is not what the status checkers says, click on the blue I DISAGREE button and tell o2!

It's new today folks. .....

Thanks for that info Nick...but then what happens after you press I disagree?.Do you have a message back...or do they wait for 1000's to disagree. Not being facetious, just asking...

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎30-03-2015 18:27

on ‎30-03-2015 18:27

You fill out a short report and they give you a reference number.
"Thanks for your feedback
We take all our feedback very seriously and use it to help improve the overall experience our customers have of our network. Unfortunately, we can't respond to individual reports, but please rest assured one of our team of engineers will look into it.
Your issue reference number is: 20063558"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 20
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Cleoriff
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on ‎30-03-2015 18:30

on ‎30-03-2015 18:30

 

@MI5 wrote:
You fill out a short report and they give you a reference number.
"Thanks for your feedback
We take all our feedback very seriously and use it to help improve the overall experience our customers have of our network. Unfortunately, we can't respond to individual reports, but please rest assured one of our team of engineers will look into it.
Your issue reference number is: 20063558"

Oh another layer of delaying tactics then?....Smiley Frustrated

Veritas Numquam Perit

Girl in a jacket
Message 5 of 20
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MI5
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on ‎30-03-2015 18:31

on ‎30-03-2015 18:31

Yeah, they are looking into it slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 20
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Anonymous
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on ‎30-03-2015 18:45

on ‎30-03-2015 18:45

Cynics the lot of you. 😈😈

Give 'em a chance lol
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Cleoriff
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on ‎30-03-2015 18:49

on ‎30-03-2015 18:49

@Anonymous wrote:
Cynics the lot of you. 😈😈

Give 'em a chance lol

Ok Nick I will. Sits patiently, crosses arms ...and waits.....Whistle

Veritas Numquam Perit

Girl in a jacket
Message 8 of 20
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MI5
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on ‎30-03-2015 19:11

on ‎30-03-2015 19:11

Yeah, me too - they wanted my phone number so I'm waiting for a call back slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 20
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viridis
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on ‎30-03-2015 19:47

on ‎30-03-2015 19:47

@MI5 wrote:
Yeah, me too - they wanted my phone number so I'm waiting for a call back slight_smile

But what if there's no signal?

You'd have to go to status page.

It'll say full service.

So you click I disagree 

And you give your number for a call back.

But there's no signal

So you go on to the status.........

Message 10 of 20
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