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sim upgrade

Sn00py
Level 1: Joiner
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my sim is being upgraded, will my phone number change?

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gmarkj
Level 66: Unequalled
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How do you mean upgraded @Sn00py?
Have you taken out a new deal?
If you upgraded, then the new deal is on your current sim and there is no change to your number.
If you took out a completely new deal (a new line) then yes there is a new number.
Where and how did you upgrade?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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