I cannot be bothered with ringing up and talking to anybody else because it seems no-one knows what the hell is going on, i try to email the company but oh no they can't have a nice easy contact us they have to have 10'000 different options and none of them are any good to me!!
So after having a reply from the "mycare" (what a joke) email address informing me my email will not be replied to i come here looking for a simple way to contact my mobile operator.nope because they don't want you to contact them they want you to do it the way they want and no other way.
I really cannot be bothered to type out every thing again so i'm just going to copy and paste my email onto here and hope someone somewhere will see it and maybe just maybe i'll finally get the flaming unlatching code i've been tying to get for over a sodding month now
christ almighty how hard can it be if the guy in the local market can unlatch a phone in 5 minutes why the hell can't the company who it's latched to unlock it in less than a month!
oh and i was in a better mood when i sent the email!!!
Dear O2
I am slowly coming to the end of my tether trying to get the unlatching code for my samsung wave 723, as you will see from the original email i contacted your company on the 7/5/13 and was told it would take upto 10 days, when i eventually got the email i entered the 8 digit NCK code (which is all zeros as you can see) and it didn't work so i tried entering the MCK code 48186904 and that failed as well so i once again rang the help line
I spoke to a chap who told asked me to try both codes again whilst i was on the line, i did and again neither worked so he told me he would "elevate" the request and i should expect a reply with 7 days, after 10 days i gave up waiting and again rang the help line, this time i spoke to a young lady who i believe was called Stacy or Tracy?
She once again elevated the request and told me she would keep checking and would ring me back, she rang me yesterday (monday 10/06/13) and gave me a code, i had just woken up (i work night shifts) and quickly wrote the code down then repeated it back to the young lady, after having a coffee i tried the code in the phone.
Lo and behold it wouldn't work, i tried it 3 times and nope nothing it just kept telling me it was the wrong password AGAIN!!
Today out of desperation i have checked the original email to find your email address and then it hit me, the code the young lady gave me yesterday is the exact same code as the MCK code in the original email!
If i had known i was going to go through so much trouble and time wasting just to get a damn code i would never have stayed with the company when it changed from BTcellnet and i sure as hell would not have taken out any contracts!!
So once again i ask can i PLEASE have the CORRECT code for unlatching my samsung wave 723??
All information from the original email is below
Dear O2 Customer,
Thank you for your email.
The codes you require for IMEI No - 354067041864431 are as follows:-
Code 1 - 00000000 (NCK Code)
Code 2 - 48186904 (MCK Code)
Unlatching a Samsung device;
Insert another network active sim in the handset.
This should ask for a code.
Input 8 digit unlock code when requested.
NCK should be always used as Unlatching code and MCK should be only used
in the event that the phone freezes
Kind Regards
Back Office Support
Customers name
alan fawcett
Customers mobile number
Customers alternative contact number
Customers email address
IMEI number
354067041864431
Handset manufacturer
samsung
Handset model
wave 723 prato
Date of activation
22/11/2010
Where is the customer calling from
UK
Have you advised the customer that the unlatching code will take 7 days
Yes
Todays date
07/05/2013
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