scam

[Kevag]

Hi All, I got a dodgy looking text the other day which i immediately deleted, just looked at my bill and have been charged an extra £4.50 by a company called PlayBay bv, i have no knowledge of this, can i stop them charging me in the future and how do i do it. Please Help! many thanks

[MI5 Level 94: Supreme · Accepted solution]

Hi @Kevag it would have been helpful to have kept hold of the text in this instance, but the help you need is here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If you call customer services they may refund you as a one off too.

[Kevag]

Thank you

[jonsie Level 89: Distinguished]

There are so many of these scams, multiple traps from the same company. I wonder just how many originate to each company because its obviously big money to these predators and to the networks. Shameful!

[MI5 Level 94: Supreme]

Let us know how you get on....

[Cleoriff Level 82: Veteran]

Hi @Kevag

You also need to contact customer services https://www.o2.co.uk/contactus and ask for these two bars to be placed on your account.

It will stop this sort of thing happening in future

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)

[darrengf Level 28: Ingenious]

I think it’s about time phone plus and networks come up with a better system.

to me all bill to phone and premium charges should be defaulted to block, most customers don’t know they can switch them off.

there should be more controls of these scam companies too, little or nothing is done to me. 

[MI5 Level 94: Supreme]

EE have.....

[darrengf Level 28: Ingenious]

Yes I’ve heard @MI5 

On my EE sim I do get a lot less text I have to be honest,

but ive had all the bars in place too, as same with voda.  They give lots of different controls too.  Much more than any network. 

Would be be great if o2 allowed us on our accounts to have control

[MI5 Level 94: Supreme]

Totally agree and giffgaff manage to do that too.