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Level 1: Joiner
Posts: 4
Registered: ‎15-06-2013
Accepted Solution

scam

Hi All, I got a dodgy looking text the other day which i immediately deleted, just looked at my bill and have been charged an extra £4.50 by a company called PlayBay bv, i have no knowledge of this, can i stop them charging me in the future and how do i do it. Please Help! many thanks

Posts: 79,573
Topics: 493
Solutions: 9,440
Registered: ‎04-04-2012

Re: scam

Hi @Kevag it would have been helpful to have kept hold of the text in this instance, but the help you need is here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If you call customer services they may refund you as a one off too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 4
Registered: ‎15-06-2013

Re: scam

Thank you
Posts: 60,467
Registered: ‎04-01-2009

Re: scam

There are so many of these scams, multiple traps from the same company. I wonder just how many originate to each company because its obviously big money to these predators and to the networks. Shameful!

Posts: 79,573
Topics: 493
Solutions: 9,440
Registered: ‎04-04-2012

Re: scam

Let us know how you get on....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 55,863
Topics: 620
Registered: ‎14-01-2013

Re: scam

Hi @Kevag

You also need to contact customer services https://www.o2.co.uk/contactus and ask for these two bars to be placed on your account.

It will stop this sort of thing happening in future

 

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

 

*The Game Is On*


Posts: 2,056
Topics: 47
Kudos: 581
Solutions: 48
Registered: ‎04-05-2008

Re: scam

I think it’s about time phone plus and networks come up with a better system.

 

to me all bill to phone and premium charges should be defaulted to block, most customers don’t know they can switch them off.

 

there should be more controls of these scam companies too, little or nothing is done to me. 

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone X, 8, SE, Honor 10, IPad Pro 10.5, Apple Watch 3 LTE, 100+ Mpbs Barrier and a Record Player.
Posts: 79,573
Topics: 493
Solutions: 9,440
Registered: ‎04-04-2012

Re: scam

EE have.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 2,056
Topics: 47
Kudos: 581
Solutions: 48
Registered: ‎04-05-2008

Re: scam

Yes I’ve heard @MI5 

 

On my EE sim I do get a lot less text I have to be honest,

but ive had all the bars in place too, as same with voda.  They give lots of different controls too.  Much more than any network. 

 

Would be be great if o2 allowed us on our accounts to have control

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone X, 8, SE, Honor 10, IPad Pro 10.5, Apple Watch 3 LTE, 100+ Mpbs Barrier and a Record Player.
Posts: 79,573
Topics: 493
Solutions: 9,440
Registered: ‎04-04-2012

Re: scam

Totally agree and giffgaff manage to do that too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.