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Kevag
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Hi All, I got a dodgy looking text the other day which i immediately deleted, just looked at my bill and have been charged an extra £4.50 by a company called PlayBay bv, i have no knowledge of this, can i stop them charging me in the future and how do i do it. Please Help! many thanks

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MI5
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Hi @Kevag it would have been helpful to have kept hold of the text in this instance, but the help you need is here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If you call customer services they may refund you as a one off too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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Hi @Kevag it would have been helpful to have kept hold of the text in this instance, but the help you need is here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If you call customer services they may refund you as a one off too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Kevag
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Thank you
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jonsie
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There are so many of these scams, multiple traps from the same company. I wonder just how many originate to each company because its obviously big money to these predators and to the networks. Shameful!

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MI5
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Let us know how you get on....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Hi @Kevag

You also need to contact customer services https://www.o2.co.uk/contactus and ask for these two bars to be placed on your account.

It will stop this sort of thing happening in future

 

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

 

Veritas Numquam Perit

Girl in a jacket
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darrengf
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I think it’s about time phone plus and networks come up with a better system.

 

to me all bill to phone and premium charges should be defaulted to block, most customers don’t know they can switch them off.

 

there should be more controls of these scam companies too, little or nothing is done to me. 

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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MI5
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EE have.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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darrengf
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Yes I’ve heard @MI5 

 

On my EE sim I do get a lot less text I have to be honest,

but ive had all the bars in place too, as same with voda.  They give lots of different controls too.  Much more than any network. 

 

Would be be great if o2 allowed us on our accounts to have control

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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MI5
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Totally agree and giffgaff manage to do that too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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