repair tracking service is down

[Anonymous]

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

[MI5]

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@Anonymous wrote:

Same problem here...email says...

We're sending your phone to our repair centre to get it up and running again. We'll let you know when it's there.

In the meantime, you can track it online, go to www.o2.co.uk/repairs and type in your repair number 0813070000814 and your postcode.

Thanks

That link can't be found, when i use the dianogstics one given in previous mails, no repair found......awesome....13days now been trying to get my phone fixed....O2 make me want to cry...

Frank

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Contact @Toby to see if he can help.

[Anonymous]

who is @Toby ?

did you know it takes O2 3mins to send an email to the wrong email address, but it takes 48hrs to forward the same email to the right address, baffling?

Frank

[jonsie]

@Toby is the community manager and hopefully he can help.

[Cleoriff]

Hi @Anonymous Have you tried this link to track your repair? https://diagnostics.o2.co.uk/track-my-repair/

Edited to add....I know you have tried one or two. Just not sure if this one is working.

[Anonymous]

that link gives the lovely 'no repair found' message

did you know that if you send your phone off to be repaired with a sim card reader fault....O2 repairs will send it back to with the message no fault found because they didn't put a sim card in to test the phone?

Frank x

[Cleoriff]

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@Anonymous wrote:

that link gives the lovely 'no repair found' message

did you know that if you send your phone off to be repaired with a sim card reader fault....O2 repairs will send it back to with the message no fault found because they didn't put a sim card in to test the phone?

Frank x

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Ok...you may be better to give CS a call then....see if they can track it down...http://www.o2.co.uk/contactus

[Anonymous]

I've tried that sadly they were unable to help and advised me to try the above website.

Did you know that O2 customer services will keep you on hold for 2 hours because they are incapable of diserning the difference between your contract and your daughters contract.

Frank

[jonsie]

Best to send it the manufacturer if you get it back unrepaired.

.....and yes we know all about those did you knows 

[Anonymous]

oh, how about this one....lol

did you know that O2 sales will not accept an email confirmation as 'proof of purchase' even the email they send you which was titled 'proof of purchase'.  Instead you must print off the proof of purchase they sent you to send back to them to 'prove your purchase'

Frank 

[jonsie]

No that's a new one but I've long since ceased to be amazed at O2's unique business implementation.....