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remove bolt on

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Anonymous
Not applicable

on ‎23-11-2016 17:34

on ‎23-11-2016 17:34

can anyone tell me how to remove a travel bolt on that i did not ask for? I am abroad and can not get to speak to a guru.  They are charging me 4.99 a day.

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MI5
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on ‎23-11-2016 17:37

on ‎23-11-2016 17:37

Log into your MyO2 http://www.o2.co.uk/myo2 and remove it from there by cancelling the bolt on.
Be aware though that any data used today will be charged at £6 per mb so do it on a day with no data usage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎23-11-2016 17:37

on ‎23-11-2016 17:37

Log into your MyO2 http://www.o2.co.uk/myo2 and remove it from there by cancelling the bolt on.
Be aware though that any data used today will be charged at £6 per mb so do it on a day with no data usage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎23-11-2016 17:56

on ‎23-11-2016 17:56

I have been on my o2 for about  2 hours they just put you round in circles you can add botl ons but not remove them.  I can text but it will cost me another 6 pounds. Thanks anyway

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎23-11-2016 18:00

on ‎23-11-2016 18:00

I can cancel mine in my MyO2.
But if you have already been on to CS they can remove it for you too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎24-11-2016 02:37

on ‎24-11-2016 02:37

Live chat cancelled mine for me.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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