"Your bill is 900% higher this month...

[Anonymous]

"Your bill is 900% higher this month, why? Because we refuse to warn you when you use your allowance and we can charge way more". That how O2 does business and keep disappointing its customers. Well done there!

[MI5 · Accepted solution]

It is your responsibility to monitor your usage and O2 provide a number of ways for you to keep track.
Sorry, but you have to take responsibility for your own actions.

[Anonymous]

O you are working for O2, Hmm nice!

[Anonymous]

Instead of noticing customer needs, again customer is attacked, typical...

[MI5]

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@Anonymous wrote:
O you are working for O2, Hmm nice!

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Guess again mate.

Get aquainted with your "My O2" http://www.o2.co.uk/myo2

[MI5]

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@Anonymous wrote:
Instead of noticing customer needs, again customer is attacked, typical...

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Really?

Can I ask your age please?

[Cleoriff]

We are all customers on here like yourself...so no...we dont work for O2 at all.

[Anonymous]

Hi @Anonymous 

If you txt balance to 21202 (free) it will give you how many minutes you have left and any additional charges.

But the best way to always have the information to hand is to download the my O2 app.

Also if this is something that you feel will happen again you might be better off changing your tariff to one with more minutes. Hope this helps.

[Anonymous]

Hi @Anonymous   You have not said how the increase came about - and of course you do not have to explain that in this forum.   But the increase could have been due to your usage exceeding the allowances in your tariff - excess minutes on calls,  excess texts or MMS, or excess data usage or some combination of all three. Or you may have made some purchases during the month that get added on to your bill.

The question is how could you have been unaware of your usage? 

If you have not done so already it is highly recommended that you install the My O2 app which is an excellent little tool that enables users to keep a close watch on how things are going. There are also some very helpful third party apps available that will alert you when your usage approaches a limit that you yourself can set (dependent of course on your make of phone and operating system).

[Anonymous]

You are... 31744 posts????