cancel
Showing results for 
Search instead for 
Did you mean: 

"Your bill is 900% higher this month...

Anonymous
Not applicable
"Your bill is 900% higher this month, why? Because we refuse to warn you when you use your allowance and we can charge way more". That how O2 does business and keep disappointing its customers. Well done there!
Message 1 of 35
3,236 Views
34 REPLIES 34

Cleoriff
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Anonymous wrote:
I'm on contract through sister in law name and accont details but I think she is scamming me as every mnth I'm getting a emailed bill from sis in law requesting £47.68 I'm not able to discuss due the account details etc please help

Sadly there is very little we can do for you. We have no access to any account details as this is a customer to customer forum. If you think your sister in law is scamming you ...its her you need to speak to. Ask her to show you proof that the bill is £47.68 per month...

She will be able to access My O2 and show you the cost of the monthly bill?

Veritas Numquam Perit

Girl in a jacket
Message 31 of 35
1,974 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You can download the My O2 app on your phone and see how much your bill is each month http://www.o2.co.uk/apps/my-o2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 32 of 35
1,969 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Even O2 won't be able to assist you due to the DPA so your only possible help has to come from your sister in law. Just stop paying her until she either shows you a proper bill or gives you access to My O2 to check yourself. The only loser will be her as she is responsible for any debt on the account.

Awkward I know but we really can't give you much help on this.

Message 33 of 35
1,968 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@MI5 wrote:
You can download the My O2 app on your phone and see how much your bill is each month http://www.o2.co.uk/apps/my-o2

She will need the log in details though to set it up initially...

Message 34 of 35
1,967 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@MI5 wrote:
You can download the My O2 app on your phone and see how much your bill is each month http://www.o2.co.uk/apps/my-o2

She will need the log in details though to set it up initially....

Message 35 of 35
1,967 Views