"Something went wrong" when completing order

[Swinno]

I just ordered the Huawei FreeBuds 3 here https://www.o2.co.uk/shop/huawei/freebuds-3 and when i went to complete my order it said something went wrong and the order didn't appear to complete but I recieved an email through PayPal to say the transaction completed but no order confimation email. I don't see a way to track the order or view my orders to see if it actually went through or not, is there a way I can get confirmation?

[jonsie]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call