As a long time O2 Home Broadband customer, I've used "email to mobile" for some time, to have emails from my O2 email account forwarded to my mobile via MMS. I know it's probably not a widely used service, but I like being able to have free push email without incurring any data charges for receiving emails.
This service has worked fine until recently when it suddenly stopped, and since 18/1/13 I haven't had any emails sent to my phone. When I log into my online account and click on the "email to mobile" section, instead of listing my approved and blocked senders, it prompts me to sign up for the service - ie it appears I have been de-registered for some reason.
So...... OK, I'll re-sign up - but no!! When I receive the welcome message to my phone, it asks me to reply with "accept" which I do (remembering to reply as an MMS not SMS, as I recall this was an issue when I originally signed up). But I get a response "message rejected +30102") so I can't re-sign up.
I've been through online chat and passed from person to person, as no-one either knows what I'm talking about when I refer to "email to mobile" or they don't know what the problem is. In the end, they said they would refer it to their technical team and get back to me. A few more emails later, after being passed around again from person to person, I'm eventually told "please contact our data support team by calling 4445 from a Pay & Go phone"......... yeah, right - like I'm going to get any joy there!!! It really does seem like nobody knows what the problem is and they simply keep passing the buck to someone else.
Has anyone else experienced problems with "email to mobile" and are there any Guru's knocking about who can advise whether there are any known issues with the service and what I need to do to get it back?
Ian
