problems downloading/printing old bills

[Anonymous]

I've been trying to download/ print some old bills. However every time I click on the "View and print older bills" link I get an error page reporting the following

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010031523&return_url=https%3A//billing.o2.co.uk/bill?recommendation=true&disambiguation_id=45f24090-4613-4fd0-b6cd-aeb00173d78f
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 28/09/2017 13:18:19

I have tried this in IE and chrome (all are up to date) and I am logged in. Please help!

[Cleoriff]

Hi @Anonymous Have a look at this guide and see if it helps. https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

If still having problems try another browser ..or clear cookies and cache...

Edited to add...Edge doesn't appear to be compatible with the download bill section. I use Firefox on PC...

[MI5]

I’ll tag @MercedesS as we had that same issue recently.
You may have to call customer service for assistance though on 202

[Martin-O2]

Thanks for raising this @MI5! @Anonymous I'm sure we can get this sorted for you. I'll send you a private message to get a few details.