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phone replacement

sorcha12
Level 1: Joiner
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im waiting on my phone replacment was due to be here between 8-12 today they came but my phone wasn't ready and he wasn't hanging around (DPD driver) im still waiting on it he said he would be here after 4 it is now 2.5 hours later im really not happy when ive paid for next day

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MI5
Level 94: Supreme
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@sorcha12 

Couriers won't hang around waiting for you.

You should have prepared your device for return in advance.

You may need to contact O2 to rearrange the exchange now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 79: Lord of the Boards
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@sorcha12 

 

How do you mean your phone wasn't ready? It might be worth checking the tracking? 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, once you have spoken to DPD

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 154219 Posts
  • 658 Topics
  • 29422 Solutions
Registered:

@sorcha12 

Couriers won't hang around waiting for you.

You should have prepared your device for return in advance.

You may need to contact O2 to rearrange the exchange now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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