Solved: phone replacement

sorcha12 · ‎30-12-2021

im waiting on my phone replacment was due to be here between 8-12 today they came but my phone wasn't ready and he wasn't hanging around (DPD driver) im still waiting on it he said he would be here after 4 it is now 2.5 hours later im really not happy when ive paid for next day

MI5 · ‎30-12-2021

@sorcha12

Couriers won't hang around waiting for you.

You should have prepared your device for return in advance.

You may need to contact O2 to rearrange the exchange now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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madasaf1sh · ‎30-12-2021

@sorcha12

How do you mean your phone wasn't ready? It might be worth checking the tracking?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, once you have spoken to DPD

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎30-12-2021

@sorcha12

Couriers won't hang around waiting for you.

You should have prepared your device for return in advance.

You may need to contact O2 to rearrange the exchange now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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