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phone replacement

Angelika1
Level 1: Joiner
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i got a new sim card but i can't use it because the phone broke, the customer service promised the new device on saturday last week, the customer service can't be reached !!!

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MI5
Level 94: Supreme
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@Angelika1 

All numbers to try for O2 here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LukasB
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Hey @Angelika1 just checking if this has been sorted or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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