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payment made but no payment confirmation

mattthew
Level 1: Joiner
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on ‎21-07-2024 00:32

on ‎21-07-2024 00:32

hiya, i have tried to start a contract with a new phone and payed for it on thursday 18th july i have not had any confirmation via email to say it has gone through correctly or to even say it is on it's way. just wanted to make sure theres been no mistakes as i'm aware of the IT outages recently.

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MI5
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on ‎21-07-2024 00:48

on ‎21-07-2024 00:48

@mattthew 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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