outage in BA Bath area

[Gary4654]

Is anyone else having "NO SERVICE" in the Bath area ? Mine has been like this all week now, O2's 'outage' map tells me that there is a phone mast not working in my area & 'live chat' operator is unable to say how long this is likely to go on. Anyone any ideas please?

[MI5 · Accepted solution]

No one on here would know and o2 never give timescales for repairs as there are many factors that can effect it.
Once service is restored you can call customer service and ask for a goodwill gesture on your bill to cover the downtime.

[MI5]

You can also check for any progress or changes here https://status.o2.co.uk/

[Bambino]

@Gary4654 If it is showing that they are aware of the outage, at least you know they're working on it. That's about as much information as you'll get until the fault is repaired.