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Level 1: Joiner
Posts: 1
Registered: ‎22-04-2019

order a new phone monthly plan

Hi i want to order a new phone for monthly plan  ..but after its finish the security bank i got this message on the web o2 .."



Unable to continue

Your order can't be completed.

As well as our credit scoring system, we use business policies to check all new applications. This time, you didn’t meet the minimum level.

Our business policies are commercially sensitive, so we're unable to tell you the specific reason for rejecting your application."

Level 64: Magistrate
Posts: 13,031
Registered: ‎31-03-2010

Re: order a new phone monthly plan

@Mars  Sounds as if you didn't pass the credit check. You'll need to speak to customer service. Best time to call is 8-8.30 am. https://www.o2.co.uk/contactus


Posts: 90,049
Topics: 539
Solutions: 11,752
Registered: ‎04-04-2012

Re: order a new phone monthly plan

@Mars you could try for a sim only deal and use your current phone. This will improve your credit rating with O2 and allow you to upgrade to a full contract with phone after 3 months if you pay your bills on time by direct debit.
Sim deals: http://www.o2.co.uk/myo2
Upgrade after 3 months T&C's: https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: order a new phone monthly plan

Hey @Mars, and sorry to hear you had some trouble ordering a new phone! I hope the replies above helped, but please let us know how you're getting on slight smile


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