o2

[rich5]

How do u claim back for o2 going down but still adds on to my bill

[Cleoriff Level 94: Supreme · Accepted solution]

@rich5

Statement from O2 made here

We will be in touch with our customers shortly to share: 

• For our Pay Monthly customers

 SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 

• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

[Mike_T]

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

Thanks, 

The Community team