o2 webmail

[carriejones]

I haven't been able to access my o2 webmail since Sunday.  When I click on the webmail icon under my o2, the website just 'hangs' and nothing happens.  I'm really needing to access some important expected emails.  Can anyone help?

[MI5]

Do a quick search on the forum and you will see other threads indicating that o2 has closed down its email servers.

[Cleoriff · Accepted solution]

More proof (if any needed) that this appears to be the beginning of the end for webmail. This from 2013

http://community.o2.co.uk/t5/Other-Products-Services/O2-Email-Webmail-to-close/m-p/510096#U510096

And these from the past few days

http://community.o2.co.uk/t5/Discussions-Feedback/Webmail-not-working/m-p/929559#M75398

http://community.o2.co.uk/t5/Discussions-Feedback/problems-with-Webmail-2-days-now/m-p/929544#M75386

[Anonymous]

I am having the same problem. Although o2 have closed their email accounts if you have broadband through Sky you are supposed to be able to access your emails. I have had this before and it righted itself in a day, however this is now going on for 3 days and is VERY annoying. I tried chatting to o2 but don't think the lad had a clue!

[jonsie]

You just have to hope it's a temporary fault. If it is then take this as a sign and change provider.

[Anonymous]

Im having the same issue.  I rang Sky yesterday and they told me it does not affect my email account with O2 having Sky broadband.  O2 told me also that Sky need to reset the password????  I really need access to my emails and it it becoming increasingly annoying for the past 3 days!

[Toby]

Hi guys and welcome to the community.

Please talk to customer service about this.

[Anonymous]

I am having exactly the same problem no email for three days. I have used O2 webmail for years both before and after the switch to Sky Broadband. Finding out what is going on is a nightmare no-one seems to know anything useful. On a previous occasion  for a similar problem I spent hours on the phone to both Sky and O2.

The problem eventually resolved but I never knew what had happened or why.

I am now about to switch to another supplier who on the face of it is more reliable.

[PhoneChanger]

When Sky took over didn't they cover that your O2 Webmail would only be accessible for a set period of time (circa 12 months)? I could be wrong, I just have some recollection of reading this somewhere...

[Cleoriff]

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@Anonymous wrote:

I am having exactly the same problem no email for three days. I have used O2 webmail for years both before and after the switch to Sky Broadband. Finding out what is going on is a nightmare no-one seems to know anything useful. On a previous occasion  for a similar problem I spent hours on the phone to both Sky and O2.

The problem eventually resolved but I never knew what had happened or why.

I am now about to switch to another supplier who on the face of it is more reliable.

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I think you have made a very wise decision @Anonymous (about switching to another email provider)..Always better to do it whilst you have access to all your contacts which can be transferred