o2 webmail - emails being sent to me are bouncing back

[Anonymous]

Hi

In the last 3 days a number of people are telling me that when they email me the email bounces back. If I send a test email it goes through. A lot of emails sent to me go through but for some reason some people are not going through. The mailbox is not full and there seems no reason for this. They are using the correct address

Unfortunately it seems there is no support for webmail which I have from when I had o2 broadband so I just wondered if anyone else had this problem and any idea what causes it and how to fix it

Thanks

Marcus

[perksie]

I would move to a reliable email service like Gmail and inform your contacts, sadly O2 provide email free on an as is basis, so support is not that good.

[Anonymous]

What is the exact message your friends are getting in the bounceback email?

However as Perksie has said, you would be better off moving to another reliable email provider like Outlook/Hotmail or Gmail.

[Anonymous]

More info

HI I appreciate that chaning emails is an option but I would prefer to not do that if I can. I have used this email for many years and am known by it.

I will look to get a copy of the bounce back message and see what it says

Thanks for your interest

[Anonymous]

Here is the message that those who get a bounce back receive

-----Original Message-----

From: MAILER-DAEMON (Mail Delivery System) [mailto:MAILER-DAEMON (Mail Delivery System)]

Sent: 02 August 2013 08:17

To: email address removed for confidentiality reasons

Subject: Undelivered Mail Returned to Sender

This is the mail system at host smtp3.relay.ord1c.emailsrvr.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                   The mail system

<>: host mail.02.net[82.132.141.69] said: 550 RCPT

    TO:<> Relaying not allowed - please use SMTP AUTH (in

    reply to RCPT TO command)

[adamtemp64]

if that is a cut and past then 1 remove your email and 2 the email address there has a zero not an o

[perksie]

---

@adamtemp64 wrote:

if that is a cut and past then 1 remove your email and 2 the email address there has a zero not an o

---

Using the correct address has got to help, it's an easy mistake to make!

I'm surprised it worked at all with that not right.

[Anonymous]

Hi Brendon

I cannot see where there is a reference to my email ( although I am not overlyl worried about that)

More importantly I can see that the return email is to host.02 which is where I assume you are saying it says zero. How can I change that when it seems to be coming up for people who reply to me

Thanks for your help though in any event

[adamtemp64 · Accepted solution]

Your full address was visiable and has been moderated.

It had after the @02.co.uk not @o2.co.uk with your malcome etc in front.

Just ask these people to check they have it as o2 not 02.

Also check your email settings show as reply to is @o2.co.uk