o2 open code

[Anonymous]

Hello all,

Took my o2 open code into store at the weekend to buy new iphone and was told (following a transfer of my number to o2) that I would have to then text the code through to o2. I was given a pre printed note with instructions on etc.

My query is that there seems to be quite a lot of conflicting information on the web about these codes, with various people having problems etc. When I signed up for the code at www.o2open.co.uk  they say to take the code in store and the staff would apply the discount.

I guess I am pre-empting potential problems, but has anyone else applied their codes via text and had success?

Some reassurance would be greatly appreciated as I'm not feeling confident at the moment!

[MI5]

Yes, you can now text the code in to O2.
Previously it had to be done in store only but this has now changed (hence the conflicting info on forum).

[Anonymous · Accepted solution]

Hello @Anonymous and Welcome to the Forum,

Indeed their has been some confusion.

In this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/02-Open-Codee/m-p/620666/highlight/true#M62940 and http://community.o2.co.uk/t5/Discussions-Feedback/Upgrade-and-tariff-transfer-problems/m-p/655265/highlight/true#M44176 a member called Wanty who is 02 staff confirms it's possible.

Take care.

[Anonymous]

Thanks @ MI5 & @bandof brothers for your responses, much appreciated!

Am waiting for my number to port over tomorrow and then fingers crossed it will all go smoothly!!

[Anonymous]

Happy to help.

[MI5]

Some FAQ's here from O2's pages https://o2open.co.uk/O2Open/servlets/ShowFAQ

[Anonymous]

thanks yes NHS worked. Now having trouble sending to o2 but will keep trying.

Thanks Again

[Anonymous]

You're welcome.

"When you have your open code you text OPEN followed by your open code, mobile number, name and postcode to 2020"

Hope all goes well.

[Anonymous]

I did exactly the same as you, then today got a text from O2 saying I do not qualify for the discount...I am so angry, does anyone know what I should do next

[MI5]

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@Anonymous wrote:

I did exactly the same as you, then today got a text from O2 saying I do not qualify for the discount...I am so angry, does anyone know what I should do next

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Depends "why" you don't qualify?

Call CS on 202 for clarification.

Help thread here http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes/m-p/834442#U834442