o2 give me my money back what they own me

[Anonymous]

hi i am just wondering why o2 owns me bk the £439

[Glory1 · Accepted solution]

Good morning @Anonymous.

You are not speaking to O2. This is a customer to customer forum providing help to customers like ourselves on anything phone related.

If I understand your post correctly you are asking why O2 has not refunded you a sum of £439. As this is an account-related query we cannot help you. You need to contact customer services direct - https://www.o2.co.uk/contactus.

Hope you get your problem sorted and welcome to the forum.

[MI5]

What is showing in your MyO2 http://www.o2.co.uk/myo2 ?

[Anonymous]

Maybe you traded in your phone & it’s credit

[PhoneChanger]

@Anonymous it would be helpful to understand why you think O2 owes you this money?

[MercedesS]

Hello @Anonymous, welcome to the O2 community! 

The O2 community is a group of customers like you.

So let us know how we can help you 

Thanks so much @PhoneChanger, @Anonymous, @MI5 and @Glory1 for the help