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o2 Recycle

Smithy099
Level 1: Joiner
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I have been chasing up a payment since the 1st October and really getting no where from the team at o2 refresh, I spend normally 1 hour on hold, tried to communicate via email and although I did receive one response all I'm being told is that o2 are still investigating, I'm missing over £300.  Before I take this to Resolver is there any other escalation route I can take?  I have never seen such poor customer service in my life. 

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Cleoriff
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Cleoriff
Level 94: Supreme
  • 106398 Posts
  • 790 Topics
  • 5485 Solutions
Registered:
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