on 05-03-2015 22:48
In 2014 o2 gained a net 613000 adds, triple that of EE and Vodafone combined.
Oh Mr Dunne,what a shame your network isn't up to the job despite all the extra revenue. No wonder you don't care if people say they plan to leave.
on 06-03-2015 07:50
on 06-03-2015 08:00
It's this sort of comment courtesy of Mr Dunne that annoys me intensely. Surveys and polls count for nothing when some of us know the reality.....
"We’re going to be relevant, kick ass and continue to compete,” said Dunne. “We’re going to execute our strategy like hell again this year and it’s my intention to beat the competition in the same way that we did in 2014.”
06-03-2015 08:06 - edited 06-03-2015 08:09
"Going to execute our strategy like hell. ..." ? Does not tell us much but isn't "hell" synonymous with chaos, confusion, lies and deceit to mention but a few business strategies?
06-03-2015 20:08 - edited 06-03-2015 20:09
The thing is Telefonica love him. Why? The huge increase in the customer base. O2 must be doing something right to attract 3 times the numbers of EE and Vodafone combined.
That may well be @Anonymous but if "kicking ass" is the preferred managerial style in O2/Telephonica it is bound to influence their interpersonal skills (or lack thereof) as far as staff are concerned so maybe we can begin to understand why certain aspects of customer service are below par and worsening by the day. Perhaps it is time someone kicked the CEO's posterior good and hard to awaken him to the realities!!!
on 07-03-2015 13:21
1. Highest customer satisfaction rates from surveys.
2. Record numbers of customers.
3. Fast network upgrade
4. Rising profits.
On what score would Telefonica say he is failing?