Re: o2 Account Email Validation step

Anonymous · ‎11-10-2017

I have created an o2 Open account, been sent the verification email, clicked the link in the email, but it just takes me back to a page saying "we've sent you a verification email". Its just a loop. Is this an error with my account?

MI5 · ‎11-10-2017

Could be a cookie issue. Try a different browser or clear cache and cookies from the current one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-10-2017

Thanks for replying,

Just tried that: now when i click the validation link, It takes me to the login page, if i try and log in from that page it shows the error "Sorry, there was a problem".

MI5 · ‎11-10-2017

Sounds like a problem with the website then.
I'd give customer services a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎13-10-2017

Hello @Anonymous are you still having issues verifying your account?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎13-10-2017

Hello,

Yes i am still having issues, the e-amil verification link does not work for me.

Thanks

Martin-O2 · ‎13-10-2017

Sorry to hear that @Anonymous. Did you speak to customer services about this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎13-10-2017

Not yet, was looking for any quick fix on here first. I will talk to customer service.

Thanks for your help

Martin-O2 · ‎13-10-2017

No problem at all @Anonymous! Please let us know how this turns out for you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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