no coverage for calls in Bicester

[Network1]

There is no network coverage in Bicester for calls. I've tried turning off and on again bit still no way to make a call. I'm paying for a service I can't use. I want compensation from O2. Any idea how I can contact them to do that?

[MI5]

There is a widespread network issue. You can ask CS for a goodwill gesture but it's not guaranteed I'm afraid.

[Network1]

Hmmm. How legal is their position of they deny compensation? Their service has failed and I have paid for it. Surely I deserve my payment to be refunded under any fair assessment of the situation. Do you know if they have a defence against this view?

[viridis]

Not when you signed a contract accepting an unusual fault in the service.

[Anonymous]

No service in Kidlington either.

[Network1]

Thanks. And is it legal to bind a retail customer to making payments but not receiving a service?

[Cleoriff]

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@Anonymous wrote:

No service in Kidlington either.

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They are working on it..Others are back on...

[perksie]

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@Network1 wrote:
Thanks. And is it legal to bind a retail customer to making payments but not receiving a service?

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Yes and you agreed to it.

[Network1]

I realise I signed an agreement. However I believe there is protection for retail customers that overrides contractual terms to ensure inalienable rights aren't accidentally signed away.

[MI5]

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@Network1 wrote:
I realise I signed an agreement. However I believe there is protection for retail customers that overrides contractual terms to ensure inalienable rights aren't accidentally signed away.

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As I'm not a qualified Lawyer I wouldn't know, so if you challenge it let us know how it goes.

I suspect you'll get a goodwill gesture either way though.