new to o2 and not receiving texts on iphone 6s

Anonymous · ‎29-09-2015

I started my o2 contract on Friday and my old number was transferred to this new contract today. It seems to have worked - when I call people it comes up with my old number. I did have to manually enter the number in settings->phone->my number but it did work before I did that too. I can receive imessages but i cannot receive text messages. Any ideas on what I should do? I have done countless restarts throughout the day to no avail. I also noticed in the mobile data section that the mobile data address is wap.vodafone.co.uk - I have just moved from vodafone so is this incorrect? I am worried my vodafone contract won't be terminated.

thanks for any help and advice you can offer

MI5 · ‎30-09-2015

It's still porting across by the sounds of it.
Give it a reboot again every hour and see how it goes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-09-2015

Still porting I think

Edited to add...snap...but too slow Cleo:smileytongue:

Veritas Numquam Perit

Anonymous · ‎30-09-2015

by reboot do you just mean turn off and on, or resetting the phone?

thanks, and particularly thanks for your patience with me, everyone!

MI5 · ‎30-09-2015

Yes, just turn off and on to refresh the network connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-09-2015

Yes, reboot switch off and on

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Anonymous · ‎30-09-2015

all texts and calls working now - just not getting alerts for voicemail. Does anyone know how this works on o2?

MI5 · ‎30-09-2015

VM help here http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p...
Try dialing 1760 to turn vm off then 1750 to turn it back on again and see if it resets it for you.
If not, you may have to call CS to get it reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-09-2015

I just get a dead tone when I call either of those numbers so I will call cs when I can. Thanks for your help!

MI5 · ‎30-09-2015

On the off chance, also try 175002 and 176002

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-10-2015

Great advice here guys! Well done

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