netflix

[hi-ok]

Hello,

When I first purchased my phone number the lady told me I get netlfix for 6 months because I paid for the 5000 texts and calls and 20 GB, but here it is telling me the opposite. I don't understand.

Thank you,

Serene

[MI5 · Accepted solution]

@hi-ok 

Details of eligible tariffs and full T&C's here https://www.o2.co.uk/netflix

[EmilieT]

Hi @hi-ok, did you get a chance to take a look at the info @MI5 shared above? Could you tell us a bit more about how you've tried to redeem the offer so far?

Let us know if you'd like some more help, and welcome to the forum! 

[VB]

02/netflix offer...was this a Con?

Signed up as new customer in November 2018, took up the 6 months netflix offer.

Cancelled my own netflix subsricption.

Have never been successful in redeeming this offer, every attempt stated my number was not eligible for the netflix offer.

I have called an spoke to netflix in November;  December -was told IT issue and someone would text with a solution. 

January - chased up, confirmed my number was eligible for the netflix offer, was advised issue being resolved and I should be able to redeem offer on 7th January.

I am a very patient person and know it's not the end of the world not having netflix. 

05 February chased up for status as still could not redeem netflix offer; after waiting for agent to look into my number, was then advised because I ported my number over, the netflix offer could not be  redeemed against my number...And, now due the time since signing up to this contract - the offer has now expired and is now not available! 

Apparently I  should have redeemed the offer by 2nd February.....hmm, but that's what I had been attempting every other week.

Despite my calls every month, how is that acceptable?  And why has it taken 4 phone calls to finally tell me the issue is due to my number being ported over, and why was that not realised in the first couple of calls!

I would add , no one from 02 has attempted to contact me with any updates following my calls.

Can't help thinking it was a Con. 

I have been offered a credit, but would rather have 6 months netflix - since I had cancelled my own subsription.

My first experience with 02, as was with previous supplier for 9 years.

Big Disappointment.

[MI5]

@VB there was no need to cancel your Netflix as the O2 offer just adds credit to your account, so you would have just not paid until you used up the credit, anyway, I'll tag @Martin-O2 who may be able to help you out now.

[VB]

MI5, thanks for your advice. I cancelled my DD with netflix as my 40GB sim was netflix offer deal, so as long as my DD is still being collected, how would I not benefited from the 6 months free.
Also, correction to my 1st message, the calls I made were in fact to 02, not netflix.

[MI5]

They don't collect the DD as your account is in credit.

[Martin-O2]

Hey @VB I can certainly get someone to chase this up for you. I'll need a few details so will drop you a private message.