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This isn't customer service @olga
Read through this thread and follow the advice in there.
- 96020 Posts
- 612 Topics
- 7149 Solutions
This isn't customer service @olga
Read through this thread and follow the advice in there.
- 128334 Posts
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It's probably something you have bought by clicking on a link. FB is the worst offender for this
They then charge it to your mobile
You need to find out which company charged you this amount contact them and ask for a refund
You also need to call customer services https://www.o2.co.uk/contactus and ask for these bars to be placed on your account
- Bar all Direct to Bill Debits
- Premium Bar (calls to premium numbers, 090, 070 etc.)
- 5434 Posts
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Welcome to the forum, @olga 
Did you get a chance to look at the suggestions @jonsie & @Cleoriff shared above?
Please let us know if it answers your question, or if you'd like some more help with this 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
