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keep my number

footrot355
Level 1: Joiner
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I am on an o2 pay monthly account, I purchased a new Samsung phone and an o2 pay as you go sim, registered the new phone and topped up. After many hours I got through to customer services and explained the situation and requested to keep my old number. Gave 'Tom' my new phone details and he assured me the change would happen within 24 hours, one week later I still receive phone and text messages on my old phone and if i use my new phone, that number shows on recipents display.

O2 appear to use an offshore screening service whose Asian operators are difficult to understand and often just disconnect me if they do not understand or I get put back into queue to be told when answered that is has nothing to with Pay Monthly and will be transferred to Pay As You Go and vice versa. 

Thoroughly annoyed I visited my local O2 shop only to be told that this service cannot be done on site and that I must call customer services and cancel my pay monthly account before the number can be migrated to my new phone. Why is this procedure not listed in advice on keeping my number information?

It is now after 8pm and having waited hours to be connected, I have given up for the day, is there anyone out there that can offer a solution?

 

 

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madasaf1sh
Level 68: Extraordinaire
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@footrot355 

 

We are customers like you, and this isn't customer services and yes you need to cancel your pay monthly contract before migrating to PAYG and pay off any and all sums outstanding on the pay monthly contract. 

 

There is a full guide here Guide: Migration & porting into O2  

The best thing to do is call o2 tomorrow morning or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5941 Posts
  • 32 Topics
  • 1942 Solutions
Registered:

@footrot355 

 

We are customers like you, and this isn't customer services and yes you need to cancel your pay monthly contract before migrating to PAYG and pay off any and all sums outstanding on the pay monthly contract. 

 

There is a full guide here Guide: Migration & porting into O2  

The best thing to do is call o2 tomorrow morning or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
224 Views