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iPad Pro 12.9 (2018) 3rd Generation Fault

Crawty
Level 1: Joiner
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Hello, I hope someone can help me. I purchased a iPad Pro 12.9 (2018) 3rd Generation in Oct 2019 on a 48 month plan. Today randomly the charge port has stopped working. I’ve heard O2 offer 3 year warranty and wanted to know if that’s correct? Just paying another 2 years for a iPad Pro that’s not working seems abit extreme considering it’s a general fault. 

I spoke to apple support and they said they only offer a 1 year manufacturers warranty and said they don’t repair, they only replace the iPad as it’s a sealed unit and it’s £587. They said due to this is a hefty amount, I should talk to the retailer / network company as they offer longer warranty’s and I said I purchased it through O2 and they said that O2 offers 3 years warranty. 

Can someone help me with this please? 

Regards, 

 

Ryan

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MI5
Level 94: Supreme
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Registered:

@Crawty 

The 3 year warranty is a new thing on selected tariffs / devices so won't apply to you unfortunately.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this.

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126845 Posts
  • 613 Topics
  • 21801 Solutions
Registered:

@Crawty 

The 3 year warranty is a new thing on selected tariffs / devices so won't apply to you unfortunately.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this.

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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