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iPad Air out of stock can I change order

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Janet4
Level 1: Joiner
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on ‎09-02-2021 11:32

on ‎09-02-2021 11:32

The iPad Air I ordered is out of stock I’m happy to change to a different colour but I can’t seem to find anyway to make contact with sales to see if this is possible
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MI5
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on ‎09-02-2021 11:36

on ‎09-02-2021 11:36

@Janet4 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147038 Posts
  • 636 Topics
  • 28283 Solutions
Registered:

on ‎09-02-2021 11:36

on ‎09-02-2021 11:36

@Janet4 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Janet4
Level 1: Joiner
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on ‎09-02-2021 12:10

on ‎09-02-2021 12:10

Just tried this and the system just cuts you off
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MI5
Level 94: Supreme
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on ‎09-02-2021 12:15

on ‎09-02-2021 12:15

@Janet4 

As mentioned, 8.00am is the best time as it's least busy, or just keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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